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WHAT OUR CLIENTS ARE SAYING

 

I ordered the Sanibel sectional from American Rattan. It is what I expected and I love it. Can’t say enough good things about the service and sales. I had William as a representative and he is wonderful. He has addressed every concern I may have had and has responded to every phone call and email. If you are looking for quality furniture and service, look no further! I give William and American Rattan a 5 star rating. Bethany A.

Sanibel Indoor Rattan Sectional and William

Hello William
The Santa Cruz bedroom furniture and Edgewater Living Room furniture got to its final destination.Transportation and Customs were succesfuly passed on Dec 24th
(next days were for unpacking and installing). Mom was very happy with the quality and asked me to send this photos, about how furniture looks.
By the way, may you have a great moment at New Year´s Night.
As always, thanks for your labor.
Alberto L., McAllen

Santa Cruz Bedroom and Edgewater Living Room Furniture

We Love Matt and Our New Key Largo Furniture! Hey Matt, we received our Key Largo furniture yesterday. I love it! It came undamaged and looks great in the space. You were great to work with and responded very quickly to our questions, unlike so many places we have felt with via online purchases.

We would be happy to do business again with you and will recommend your company to our friends!

We Love Matt and Our New Key Largo Furniture! Pat M, Athens, GA

We Love Matt and Our New Key Largo Furniture!

I am very pleased with the customer service William provided me and I’m very pleased with the Key West, Monaco, and Sea Breeze furniture I purchased. During a time (covid) when products are very limited and taking extra long to produce I was able to get my furniture within a timeframe that worked for me. Highly recommend this company. Carolyn S. Crystal River, FL.

My Great Rep William and Great Looking Furniture

Dave and Mark,
I wanted to let you know that the final coastal style Islamorada shipment of furniture arrived last evening. Now all we have to do is put it in the shipping container and get it transported to the Bahamas.

But more importantly, Dave, we wanted to thank you for constantly helping us with the order and making sure that we were getting everything we had ordered. It certainly was an adventure in this time of COVID. It has been a pleasure working with you. Please stay safe and be well.

Sincerely,
Debra, Ed, and Nate

Hello American Rattan,

I am sending this review regarding the wonderful customer service I received from Matt. I felt Matt was extremely personable and went over and beyond with answering my questions all while maintaining an extremely patient and friendly demeanor. He definitely left me feeling confident that your company has the best interest in their clients experience with American Rattan.

Warmly,  Katherine P.

Comments about our Representative “Matt M.”

On 7/19/2020 3:20 PM,
Anusha S wrote:
 
Dear Manager at American Rattan,
 
I wanted to share that on July 9th, with over-the-phone assistance from sales representative Matt Mohr, I ordered two pieces of beautiful rattan furniture from American Rattan. I am about to have a baby, and was looking for extra storage in preparation for this. I really appreciated the support that I received from Matt. He was very easy to talk to, genuine and sincere as I was thinking out loud through my decision making process and seeking his suggestions, and made sure I was comfortable with my choices. I had to make multiple phone calls over the course of the day and he was very patient, never pushing me to a decision. This is not always common in my experience with sales representatives, and so I wanted to make it a point to share my feedback.
 
Thanks and regards,
Anusha S

Our Rep “Matt”

 

I recently purchased 3 SPICE ISLAND rattan bar stools for my tiki bar from American Rattan and Wicker. Given the disruptions caused by COVID-19, I didn’t know what to expect in regards to service and delivery. On both counts, I couldn’t have been more impressed. I had several questions about the chairs. They were all answered professionally and in a timely fashion. When the stools arrived, I couldn’t have been more delighted with the craftsmanship. They truly are works of art. Thank you for your product and thank you for your service! Gus G.

Spice Island Bar Stools

I ordered the BEACHWOOD rattan and wood collection from American Rattan and was somewhat nervous about purchasing this type of item on line without actually seeing it in person. I finally made the decision to order (because I absolutely loved the uniqueness of the dining set) and I cannot be happier that I did. The whole transaction went smoothly and the set is absolutely beautiful. The workmanship and quality is fantastic and I love it!!. The delivery driver was very friendly and courteous also and the set arrived in perfect condition. I would not hesitate to order from this company in the future. Mary K.

BEACHWOOD COLLECTION

I purchased the Spice Island Rattan collection and selected one of the available patterns for the seat covers. I worked with Dave at the firm and explained that I would only be in Florida for a month and therfore delivery had to be by a set date or I could not place the order. Dave did the research and determined that it was possible to receive within my time frame. Dave provided the freight tracking information for YRC Freight. I called YRC when the order arrived at the destination freight location. The company provided the local number to schedule the delivery date. YRC delivered as scheduled. The driver informed me when he was 10 minutes out. Truly a pleasant experience with the freight company. The chairs were thoroughly wrapped to prevent damage. I love my new barstools! I would definitely order from American Rattan again, this is a company that understands what constitutes good customer service! Mary D.

 

I ordered this Beachwood Dining Set and it is absolutely beautiful! I could not be happier with my purchase. It was shipped from Florida all the way to Michigan and arrived in excellent condition. The photos do not do it justice as it is incredibly beautiful!! I was nervous about ordering something like this without actually seeing it, but I am so glad I did because I love it!! Mary Ann K., Emmett, MI

BEACHWOOD DINING SET

 

 

Thank you for all your service, I love my new Liberty Dining Set. Karin L., Mechanicsville, MD

LIBERTY DINING SET

Hi Dave,
Wanted to let you know that we got our Orchard Park caster chairs and we love them! The colors work perfectly and they are very comfortable!
Thank you so much for your help in the purchase of the chairs.
Hope you have a great Holiday,
Judy E., Chester, MD

ORCHARD PARK CHAIRS BY CLASSIC RATTAN

 

I'm so in love with my Monaco Furniture. Have a wonderful holiday!
Marybeth L, Barnegat Light, NJ.

Monaco Rattan Sunroom Furniture by Designer Wicker

 
Hi Dave!   Sorry I didn’t get to this sooner. I just wanted to tell you I LOVE my new Tortuga Beach Sand Bedroom furniture – it is just as I expected. The delivery was a day later than stated on the tracker, but the driver was polite and courteous. Thanks for all your help!
Regards, Sheila F., Mesquite, NV

TORTUGA BEDROOM IN BEACH SAND STAIN

I ordered this piece for a special corner of our home. It arrived a couple of weeks ago and I am in awe every time I look at it. It is so beautiful and well made. I may even move it to another location where I can gaze upon it more often. Thank you for creating this wonderful piece! Cynthia K.

Biscayne Corner Shelf Unit

Dear Dave, My Bali Furniture order arrived Thursday, 19 Sep. It is exactly as I had pictured it in my mind, thanks to the web site info and the answers to all my questions you so kindly researched. When ordering anything online a person cannot be too careful. I am a happy camper! Many thanks once more. I know this a job to you and you do get paid for it, but from this side of that coin your expertise is much appreciated. Best Wishes, Janet M. P, Puyallup, WA.

Bali Sunroom Furniture

Hi, our Bombay furniture arrived last night. It just looks great and we love it! I will send you some photos soon.
Nitya R., Hopkinton, MA

Bombay Rattan Furniture

I received my Mountain View furniture furniture and I am very pleased. Thank you.
Carol R., Port Isabel, TX

Mountain View from Classic Rattan

Good morning Dave:
Just a note to thank you for helping direct and encourage me in the purchase of my bedroom furniture….it’s everything you said it would be and the Peace Transport delivered it yesterday…wonderful quality and it will grace my guest bedroom for many years to come…stay well…I would not hesitate to recommend your company to any of my friends.
Thanks again, and best regards,
David K, Boynton Beach, FL

Mandalay Bedroom Furniture

Good morning, Marie:

Just wanted to send a note to thank you for all of your hard work with our recent order of the Key WestPalm Cove Bedroom sets, and Newport Bar stools. We are very pleased with everything and have received compliments from friends and family on our transformed guest rooms. We appreciate your attention to detail and assistance with our ever changing schedule. We look forward to using your services in the future, should the need arise.

Sincerely, Peggye and Bob C, Palm Coast, FL.

Key West and Palm Cove Bedroom Sets

Thanks so much for all your help, love the Raffles Dining set, quality and craftmanship really shows.  Ahhhh, in love with it.

 
Donn and Debbie M
Homosassa, FL.

Raffles Dining Set by Classic Rattan

Dave, my Vanatu chair was delivered and set up promptly and efficiently. I LOVE LOVE LOVE it! So comfortable! Thanks for your help. Gretchen F, Ft Lauderdale

TESTIMONIALS

“I can’t thank you enough for getting our ABACA LODGE sofa to us before Christmas! I know you worked hard to find another shipper and we greatly appreciate it! The sofa is beautiful and perfect. We are 100% pleased in every way! I submitted a review to BBB, and will upload a picture tomorrow. I’m also ordering another piece after the holidays. Have a wonderful holiday–you made ours more special!”

Abaca Lodge Living Room Furniture

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