In the 1850’s the “American Rattan Company” operating in Massachusetts innovated the first use of machinery to slice Wicker strands from Rattan poles. Today American Rattan continues to innovate by providing customers a specialist who can assist them with the styles, stains, fabrics, and choice of shipping. A lover of Rattan Furniture himself, Mark Mosher aka “RattanMan (TM)” started the company after retiring from 22 years of service in the U.S. Air Force. Mark has built a 5-Star highly trusted business BBB 5-Star ratings that works extraordinarily hard so that every customer gets the personal and expert service they deserve.
Iam very pleased with the customer service William provided me and I’m very pleased with the Key West, Monaco, and Sea Breeze furniture I purchased. During a time (covid) when products are very limited and taking extra long to produce I was able to get my furniture within a timeframe that worked for me. Highly recommend this company. Carolyn S. Crystal River, FL.
Hello American Rattan,
I am sending this review regarding the wonderful customer service I received from Matt. I felt Matt was extremely personable and went over and beyond with answering my questions all while maintaining an extremely patient and friendly demeanor. He definitely left me feeling confident that your company has the best interest in their clients experience with American Rattan.
Warmly, Katherine P.
Dear Manager at American Rattan,I wanted to share that on July 9th, with over-the-phone assistance from sales representative Matt Mohr, I ordered two pieces of beautiful rattan furniture from American Rattan. I am about to have a baby, and was looking for extra storage in preparation for this. I really appreciated the support that I received from Matt. He was very easy to talk to, genuine and sincere as I was thinking out loud through my decision making process and seeking his suggestions, and made sure I was comfortable with my choices. I had to make multiple phone calls over the course of the day and he was very patient, never pushing me to a decision. This is not always common in my experience with sales representatives, and so I wanted to make it a point to share my feedback.Thanks and regards,Anusha S
I recently purchased 3 SPICE ISLAND rattan bar stools for my tiki bar from American Rattan and Wicker. Given the disruptions caused by COVID-19, I didn’t know what to expect in regards to service and delivery. On both counts, I couldn’t have been more impressed. I had several questions about the chairs. They were all answered professionally and in a timely fashion. When the stools arrived, I couldn’t have been more delighted with the craftsmanship. They truly are works of art. Thank you for your product and thank you for your service! Gus G.
I ordered the BEACHWOOD rattan and wood collection from American Rattan and was somewhat nervous about purchasing this type of item on line without actually seeing it in person. I finally made the decision to order (because I absolutely loved the uniqueness of the dining set) and I cannot be happier that I did. The whole transaction went smoothly and the set is absolutely beautiful. The workmanship and quality is fantastic and I love it!!. The delivery driver was very friendly and courteous also and the set arrived in perfect condition. I would not hesitate to order from this company in the future. Mary K.
I purchased the Spice Island Rattan collection and selected one of the available patterns for the seat covers. I worked with Dave at the firm and explained that I would only be in Florida for a month and therfore delivery had to be by a set date or I could not place the order. Dave did the research and determined that it was possible to receive within my time frame. Dave provided the freight tracking information for YRC Freight. I called YRC when the order arrived at the destination freight location. The company provided the local number to schedule the delivery date. YRC delivered as scheduled. The driver informed me when he was 10 minutes out. Truly a pleasant experience with the freight company. The chairs were thoroughly wrapped to prevent damage. I love my new barstools! I would definitely order from American Rattan again, this is a company that understands what constitutes good customer service! Mary D.
I ordered this Beachwood Dining Set and it is absolutely beautiful! I could not be happier with my purchase. It was shipped from Florida all the way to Michigan and arrived in excellent condition. The photos do not do it justice as it is incredibly beautiful!! I was nervous about ordering something like this without actually seeing it, but I am so glad I did because I love it!! Mary Ann K., Emmett, MI
The Callaway furniture really enhanced the beauty of our VRBO cottage and the guests experience here in Laguna.
Linda D, Laguna CA.
Thank you for all your service, I love my new Liberty Dining Set. Karin L., Mechanicsville, MD
Wanted to let you know that we got our Orchard Park caster chairs and we love them! The colors work perfectly and they are very comfortable!
Thank you so much for your help in the purchase of the chairs.
Hope you have a great Holiday,
Judy E., Chester, MD
Im so in love with my Monaco Furniture. Have a wonderful holiday!
Marybeth L, Barnegat Light, NJ.
I ordered this piece for a special corner of our home. It arrived a couple of weeks ago and I am in awe every time I look at it. It is so beautiful and well made. I may even move it to another location where I can gaze upon it more often. Thank you for creating this wonderful piece! Cynthia K.
Dear Dave, My Bali Furniture order arrived Thursday, 19 Sep. It is exactly as I had pictured it in my mind, thanks to the web site info and the answers to all my questions you so kindly researched. When ordering anything online a person cannot be too careful. I am a happy camper! Many thanks once more. I know this a job to you and you do get paid for it, but from this side of that coin your expertise is much appreciated. Best Wishes, Janet M. P, Puyallup, WA.
Hi, our Bombay furniture arrived last night. It just looks great and we love it! I will send you some photos soon.
Nitya R., Hopkinton, MA
I received my Mountain View furniture furniture and I am very pleased. Thank you.
Carol R., Port Isabel, TX
Good morning Dave:
Just a note to thank you for helping direct and encourage me in the purchase of my bedroom furniture….it’s everything you said it would be and the Peace Transport delivered it yesterday…wonderful quality and it will grace my guest bedroom for many years to come…stay well…I would not hesitate to recommend your company to any of my friends.
Thanks again, and best regards,
David K, Boynton Beach, FL
Good morning, Marie:
Just wanted to send a note to thank you for all of your hard work with our recent order of the Key West, Palm Cove Bedroom sets, and Newport Bar stools. We are very pleased with everything and have received compliments from friends and family on our transformed guest rooms. We appreciate your attention to detail and assistance with our ever changing schedule. We look forward to using your services in the future, should the need arise.
Sincerely, Peggye and Bob C, Palm Coast, FL.
Thanks so much for all your help, love the Raffles Dining set, quality and craftmanship really shows. Ahhhh, in love with it.
Dave, my Vanatu chair was delivered and set up promptly and efficiently. I LOVE LOVE LOVE it! So comfortable! Thanks for your help. Gretchen F, Ft Lauderdale
“I can’t thank you enough for getting our ABACA LODGE sofa to us before Christmas! I know you worked hard to find another shipper and we greatly appreciate it! The sofa is beautiful and perfect. We are 100% pleased in every way! I submitted a review to BBB, and will upload a picture tomorrow. I’m also ordering another piece after the holidays. Have a wonderful holiday–you made ours more special!”