Commitment to Privacy
We value you as a customer, and we know you're concerned about protecting your privacy online. Our mission is to inform you of our policies for collecting,
sharing, disseminating and securing customer information online. Our policy is quite simple: we do not share any customer information with anyone.
What information is needed when I place an order?
For orders we will need : your full name, home address, billing address, e-mail address and phone number.
We need your name, billing address, shipping address, e-mail address, billing phone number, shipping phone number and credit card number to
process and ship your order. We will e-mail you to confirm your order and keep you updated on your order status. If we have a question about your order, we
may contact you by e-mail or by phone. For example, we may call you to verify your credit card information on a large purchase.
We never share this information with any individual, individuals, or company of any kind whatsoever.
We may email you an in-house newsletter that prominently displays a link you can use to unsubscribe at any time. We also include the e-mail address you used
when you signed up for the newsletter, so you know which address to enter when you unsubscribe.
Contacting American Rattan and Wicker Customer Service: If you contact our customer service, we will use your name, e-mail address, phone number and order
history to answer your question as quickly as possible. On occasion, we may contact you later to verify information or to check on the quality of your
Customer Service experience.
How Secure is My Information?
Protecting your personal information: We use Secure Sockets Layer (SSL 128-bit) encryption to scramble your personal and credit card information as it
travels over the Internet during the checkout process on American Rattan and Wicker.
In addition, we encrypt every credit card number we store in our databases. Please see our Credit Card Security page for more about credit card safety at
American Rattan and Wicker.
Unlike many e-commerce sites, we don't require our customers to create an account and keep information on file with us.
Intellectual Property: By visiting our site you agree not to use our copyright information. Please do not distribute, disseminate, or otherwise use our logos, trademarks, graphics or other intellectual property.