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© Copyright 2009 All Rights Reserved -
American Rattan & Wicker Companies
DISCLAIMER AND TERMS OF USE AGREEMENT - PRIVACY POLICY
1. ACCEPTANCE OF TERMS - As a user and/or customer of this website you are aware that American Rattan & Wicker publishes all information on this website in good faith and for general information purposes only. Except for the very few items shipped from our showroom we ship all of our new furniture products directly from the suppliers/manufacturers warehouses and therefore do not make any warranties about the completeness, reliability, and accuracy of any information including product safety information on this website. If you would like to verify the accuracy of any specific product description and information please send us an email to: sales@americanrattan.com We will in turn verify the product information request with the manufacturer and after they provide the information to us we will in turn provide the same information to you.

2. INTELLECTUAL PROPERTY RIGHTS - American Rattan & Wicker as owner of the website owns the compilation of content that is shown on the website. This does not mean American Rattan & Wicker owns each component of the compilation. The content on the site may be owned by American Rattan & Wicker, owned by others and used with their permission (such as manufacturer product photos), or some will exist in the public domain. If you have a question/s pertaining to the legitimate use of any content shown on our website, or before using any content found on our website request permission by sending an email to: content@americanwicker.com

3. DISPUTE RESOLUTION - You should know that American Rattan & Wicker is dedicated to handling customer issues and disputes quickly, fairly, and professionally. Please start the process by emailing details of your issue through our support page located here: http://www.americanrattan.com/support.html. We will provide you a written response within 48 hours but if for some reason we don't then its possible we didn't see or receive your email. In that case please re-send the email and also follow up with a phone call so we can know to look for your issue. If for some highly unlikely reason you and American Rattan & Wicker can't find a satisfactory resolution to an issue, the next step will be arbitration process through the Citizens Dispute Settlement Program (CDS), 20th Judicial Court, Lee County, in Ft. Myers, Florida. The Citizen Dispute Settlement Program is a FREE court alternative program under the direction of the Court Administrator's Office. Its purpose is to help disputing parties negotiate mutually beneficial solutions to their problems with the aid of a mediator. Problems addressed in this program include consumer/business problems.

4. PRIVACY POLICY

We value you as a customer, and we know you're concerned about protecting your privacy online. Our mission is to inform you of our policies for collecting, sharing, disseminating and securing customer information online. Our policy is quite simple: we do not share any customer information - period.

What information is needed when I place an order? For orders we will need : your full name, home address, billing address, e-mail address and phone number. We need your name, billing address, shipping address, e-mail address, billing phone number, shipping phone number and credit card number to process and ship your order. We will e-mail you to confirm your order and keep you updated on your order status. If we have a question about your order, we may contact you by e-mail or by phone. For example, we may call you to verify your credit card information on a large purchase. We never share this information with any individual, individuals, or company of any kind whatsoever.

If you sign up with our Wicker Club we may ocassionally email you an in-house newsletter that prominently displays a link you can use to unsubscribe at any time. We also include the e-mail address you used when you signed up for the newsletter, so you know which address to enter when you unsubscribe.

Contacting American Rattan and Wicker Customer Service: If you contact our customer service, we will use your name, e-mail address, phone number and order history to answer your question as quickly as possible. On occasion, we may contact you later to verify information or to check on the quality of your Customer Service experience.

How Secure is My Information?
Protecting your personal information: We use Secure Sockets Layer (SSL 128-bit) encryption to scramble your personal and credit card information as it travels over the Internet during the checkout process on American Rattan and Wicker. In addition, we encrypt every credit card number we store in our databases.

Unlike many e-commerce sites, we don't require our customers to create an account and keep information on file with us.

 










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© Copyright 2009 All Rights Reserved -
American Rattan & Wicker Companies


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We offer a huge selection of
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