WHITE GLOVE DELIVERY

Name: WHITE GLOVE DELIVERY - American Rattan
SKU: WGU
Price: 285.00 USD
Availability: InStock

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SKU: WGU

$285.00

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Description

How to Receive a Damage Free Delivery

IMPORTANT INFORMATION FOR SUCCESSFUL DELIVERY OF FULLY ASSEMBLED FURNITURE

As I write this article please note that American Rattan will always use our specialty delivery companies when shipping large, assembled furniture. This would include sofas, loveseats, dining sets, and in some cases large bedroom furniture. We strive to ship via specialty companies for the main and important reason to avoid damages.

METHODS USED IN DELIVERY OF FURNITURE

When you place an order for your furniture you want it as soon as possible – we completely understand. As your furniture gets completed and ready to ship we will move it to our specialty delivery company’s warehouse for eventual delivery to you. The problem is that they are backed up and can be slow to get your delivery scheduled. Many times in these cases, the customer will contact us and demand that their furniture ship immediately. When this occurs the only option we have to speed up your delivery is to ship via common carrier freight companies (LTL). This means your brand new fully assembled furniture is wrapped and strapped to a pallet or pallets. The pallets are moved around by forklifts in shipping terminals (many times at night) on the way to you.

Here is a helpful look at the two types of furniture delivery and how they differ. When you go with white glove delivery there will be 2 workers on the truck that deliver. They both lift and handle the furniture, unwrap it for inspection, and then carry it into your home for placement. With a standard LTL delivery 1 driver/worker brings a large truck to your home and slides the furniture off the truck by himself either with or without an electric tailgate. For large furniture items this can mean damages are frequent as large furniture can’t be handled carefully in this manner.

CONCLUSIONS IN FURNITURE DELIVERY

Damages are a rampant problem using common carrers. The damage rate for Common Carrier (LTL) shipments of fully assembled furniture are higher than 50%. Delays for the customer in waiting for replacements to ship is much longer over waiting a bit longer for our specialty white glove shippers. Our specialty white glove shippers unwrap the furniture and you inspect it before they carry it into your home. Can white glove take longer? In most cases yes. Is it worth the wait? Absolutely! Using our specialty companies white glove service is the best way to take your delivery by far! ~ Mark Mosher aka “RattanMan(TM)”

CARE INSTRUCTIONS AND WARRANTY INFORMATION

Indoor All-Natural Wicker and Rattan

Natural rattan and wicker furniture will last for many years when placed indoors. It should never be placed outside or where it could be exposed to rain, sun, or high humidity, which can damage it. It can be placed on a covered porch as long as it doesn't receive direct sun or rain and there is good ventilation to avoid excessive humidity. When cleaning rattan, simply wipe it with a clean, damp cloth. Avoid using furniture polish or sprays, as over time the chemicals can damage the finish. For woven wicker furniture, vacuum or dust with a feather duster, and wipe with a clean, damp cloth. If your cushions have zippered covers, remove them, wash in cold water, and air dry to prevent shrinking. If the covers are not removable, use a soap and water mixture to thoroughly wipe down the cushions. After drying, spraying the cushions with Scotch Guard fabric protection can help prolong their life.

Outdoor Poly Rattan and Teakwood

Outdoor poly furniture frames are designed to withstand exposure to the elements like rain and sun. All-natural teakwood, acacia, and balau wood furniture will not rot outdoors, but the finish will fade and discolor over time when fully exposed. Ideal locations for placing your outdoor furniture include covered lanais, patios, porches, and sunrooms. The fabric used for outdoor cushions is made from polyester and acrylic. Sunbrella is a well-known U.S. manufacturer of outdoor fabrics, and their fabrics are commonly used on outdoor furniture. While these fabrics have higher tolerance to the elements, they will eventually fade and age if exposed for long periods. For cleaning your cushions, if they have zippered covers, remove them, wash in cold water, and air dry to prevent shrinking. If the covers are not removable, use a soap and water mixture to thoroughly wipe down the cushions. After drying, spraying the cushions with Scotch Guard fabric protection can help prolong their life.

Warranty Information

American Rattan guarantees a damage-free delivery to your home. If your item is damaged, the bill of lading must always be annotated with information about the damage. If the damage is severe and beyond repair, refuse to accept the item, annotate the bill of lading, and keep a copy. Beyond delivery, the manufacturers offer a minimum warranty of at least one year, covering issues such as breakage or cracking of the furniture's wood or rattan frames. Please email your representative or visit our Contact page if you want to file a warranty claim. We will provide the manufacturer's specific warranty information and work diligently on your behalf to address warranty issues between you and the manufacturers. Note that cushions are not covered under warranty due to their varied nature of use and susceptibility to staining, damage, and fading.